As the growing rift between the haves and have-nots casts a Dickensian atmosphere this holiday season, could it be that PayPal recently received visits by three ghosts, and maybe even its dead money-changing partner, Jacob Marley?
Tuesday morning, the Internet raged at reports that the online payment service didn't just shut down a charity drive headed by Regretsy, an insanely popular satire site that pokes fun at the insanely popular craft marketplace site Etsy.
According to Regretsy founder April Winchell (who writes as "Helen Killer"), PayPal claimed Regretsy must return the money to donors — even though many of the charity drive gifts had been purchased — while PayPal kept a portion of that well-meaning dough as processing fees. Oh, and PayPal's handling of the whole Regretsy affair? The stuff of ghost stories.
With a seemingly Scrooge-tastic change of heart however, PayPal is now telling Digital Life, other media outlets and its customers that that it has released the funds donated to Regretsy, is making an additional donation to Regretsy to help family needs, and as such, is "working directly with the account holder on this matter." It even posted an apology on its blog.
The only person PayPayisn't saying "my bad" to, it seems, is Winchell.
"Paypal has issued a statement saying they have made a donation and they are working with me, but I have not spoken to anyone yet. I will let you know when I do," Winchell posted on Regretsy. Digital Life reached out to Winchell and we'll update this story when we hear back, but it seems PayPal made the only possible move in this epic tale of awful customer service.
Chronicling the charity drive debacle in increasingly (and many agree, appropriately angry) posts, Winchell stops short on sharing whether PayPal originally suggested prisons or union workhouses for Regretsy's charity drive recipients — 200 hundred families in the Regretsy community "who might not get much otherwise."