I want to suggest that there be a new Moderator position made. I think there should be a "Public Relations" Moderator.
This Mod's job could be to deal with users individually. Part of being a mod is to take care of the regular users on the forum, and I think this is stressful to mods on top of their other mod duties.
If there is a public relations mod, this person could respond to a user more quickly and efficiently. Also, for example, if a user needs help with something that is time consuming or difficult and asks another Mod for help, this Mod can refer this specific user to the public relations Mod.
Also, another duty of this Mod is to try to keep users informed more of everyday changes.