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Berrenta

Customer service fail

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I was trying to create an AIM account through its iPhone application. For some reason it cannot create my account even when I fill in the fields properly. So I sent in a customer service form. The reply I got?

If you're having issues with your AIM on your iPhone try deleting the account from your device and setting it up again.
How am I supposed to delete an account that doesn't exist? This is not how to do customer service, people!

I ended up giving them a reply, telling them they haven't really solved my problem at all. Hopefully I can get things going soon...

Edit: So they told me to create the account using a different browser. Okay, at least I got a feasible answer. Well, I'll try when I get home.

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Updated 29th March 2014 at 01:55 PM by Berrenta

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  1. Glitchipedia's Avatar
    Hah, you should've seen the response I got when I contacted Bethesda Softworks about The Elder Scrolls IV: Oblivion. I sent them a question about a piece of downloadable content for that game, and they sent me back....an advertisement for The Elder Scrolls Online.

    Thankfully, when I tried calling them on the phone, they were much more helpful.

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